Your privacy

Privacy Policy.

How Promenade Dental protects and uses your personal and health information — both in our office and on this website.

Last updated: July 21, 2026

1. Introduction

Promenade Dental (“Promenade Dental,” “we,” “us,” or “our”) is committed to protecting your privacy and the confidentiality of your health information. This Privacy Policy explains two things: how we, as a healthcare provider, handle Protected Health Information (“PHI”) under the Health Insurance Portability and Accountability Act (HIPAA), and how we handle information collected through this website.

This page is provided for your convenience and does not replace the printed Notice of Privacy Practices available at our office, which is the controlling document for how we use and disclose your PHI.

2. How We Use and Disclose Your Health Information

As a HIPAA-covered healthcare provider, we may use and disclose your PHI, without your written authorization, for the following purposes:

  • Treatment— sharing information among our dentists, hygienists, and staff, and with other providers involved in your care (e.g., specialists we refer you to).
  • Payment— submitting claims to your dental insurance, verifying benefits, and billing you directly for services rendered.
  • Healthcare Operations— quality improvement, staff training, appointment reminders, and normal practice administration.

We may also disclose limited PHI where required or permitted by law — for example, in response to a court order, to public health authorities, or to prevent a serious threat to health or safety. Any other use of your PHI (such as marketing unrelated to your treatment) requires your written authorization, which you may revoke at any time.

3. Your Rights Under HIPAA

You have the right to:

  • Request access to, and a copy of, your dental records.
  • Request that we amend your records if you believe information is incorrect or incomplete.
  • Request an accounting of certain disclosures of your PHI made by our office.
  • Request restrictions on certain uses or disclosures of your PHI (we are not required to agree, except where you have paid in full out-of-pocket for a service).
  • Request confidential communications — for example, that we contact you only at a certain phone number or address.
  • Receive a paper copy of our full Notice of Privacy Practices upon request, even if you agreed to receive it electronically.
  • File a complaint with our office or with the U.S. Department of Health and Human Services, Office for Civil Rights, if you believe your privacy rights have been violated. Filing a complaint will not affect your care.

4. Information We Collect Through This Website

Separate from your clinical PHI, this website may collect limited information when you interact with it, such as when you request an appointment, call us, or fill out a contact form. This can include your name, phone number, email address, and any details you choose to share about the reason for your visit.

We use this information only to:

  • Respond to your appointment request or inquiry.
  • Confirm, reschedule, or follow up on appointments.
  • Improve our website and the care we provide.

We do not sell your personal information. Our website may use standard analytics or scheduling tools to operate — please avoid submitting detailed medical history through general contact forms; sensitive treatment details are best discussed by phone or in person.

Mobile Opt-In Consent: No mobile opt-in message consent will be shared with third parties or affiliates for marketing purposes.

Our site may use cookies or similar technologies for basic functionality and analytics. You can control cookies through your browser settings. This website is not directed at children under 13, and we do not knowingly collect information from children through the site.

5. Text Message (SMS) Terms and Conditions

If you consent to receive SMS from Promenade Dental, you agree to receive informational and conversational SMS from us. That means appointment reminders, confirmations and reschedule notices, and replies to messages you send us. We do not send marketing or promotional text messages.

Reply STOP to unsubscribe; reply HELP for help. Msg & data rates may apply. Messaging frequency may vary. Visit our Privacy Policy and Terms and Conditions.

How we obtain your consent: you opt in by ticking the SMS box on a form on this website, by giving written consent at our office, or by texting us first. Consent is never pre-selected, and agreeing to receive text messages is not a condition of receiving treatment. You can withdraw consent at any time by replying STOP or by telling us at your next visit.

Mobile Opt-In Consent: No mobile opt-in message consent will be shared with third parties or affiliates for marketing purposes.

6. How We Protect Your Information

We maintain administrative, technical, and physical safeguards designed to protect your health information and any information submitted through this website, consistent with HIPAA’s Security Rule. No method of transmission or storage is 100% secure, and we continually work to maintain appropriate safeguards.

7. Record Retention

We retain dental and health records in accordance with Arizona state requirements and our professional obligations. Records are retained for as long as required by law, and are disposed of securely afterward.

8. Changes to This Notice

We may update this policy from time to time to reflect changes in our practices or the law. The “Last updated” date at the top of this page reflects the most recent revision. Material changes to how we handle PHI will also be reflected in the printed Notice of Privacy Practices at our office.

9. Your California Privacy Rights

We do not sell your personal information, and we do not share it for cross-context behavioral advertising. We have never done so, and we do not exchange your information for money or anything else of value. There is no sale for you to opt out of.

Most of what we hold about you is protected health information governed by HIPAA, which carries stronger protections than California’s consumer privacy law and is handled under the terms described above. The rights below apply to the limited website information described in section 4.

You may ask us to:

  • Tell you what personal information we have collected about you through this website, where it came from, and who we shared it with.
  • Send you a copy of that information.
  • Delete that information, subject to the record-retention obligations described in section 7.
  • Correct information that is inaccurate.

How to make a request. Email info@promenadedds.com with the subject line “Privacy Request,” or call (480) 802-8188 and ask for the Privacy Officer. Tell us what you would like us to do and how to reach you. We will confirm receipt within 10 business days and respond within 45 days; if we need longer, we will tell you why and when to expect a reply.

We will ask you to verify your identity before we act on a request, so that we do not hand your information to someone else. You may use an authorized agent, and we will ask for proof of their authority. Exercising any of these rights will never affect the care you receive from us.

10. Contact Us

If you have questions about this policy, want to exercise any of the rights listed above, or wish to file a complaint, please contact us: